FAQs

  1. I don’t see what I want on your website.  Can you make me a custom/wedding cake? In terms of decorations, everything we do is available on our website. We do not offer any custom designs beyond what is listed.
  2. What if I need a cake for tomorrow? We may be able to fill your order from the daily selection of house cakes in our store.  Please call one of our retail stores to inquire.
  3. Do you make sheet cakes? Yes, you can order them here on our website! 
  4. How many people do your cakes feed? We use these serving numbers as a guide for determining cake size: 6" serves 8-10, 8" serves 12-16, 10" serves 16-20, quarter sheet serves 20-25, third sheet serves 35-40, half sheet serves 50-55, two-thirds sheet serves 65-70, three quarter sheet serves 75-85, and full sheet serves 100-120.
  5. Do you make edible photo cakes?  Yes, you can order them here on our website!  You will be asked to upload your image.  The image must be a minimum of 1000 pixels wide and have high resolution quality and in JPG, PNG or PDF form.
  6. Do you make logo cakes for corporate events?  Yes, you can order them here on our website!  You will be asked to upload your image.  The image must be a minimum of 1000 pixels wide and have high resolution quality and in JPG, PNG or PDF form.
  7. How far in advance do I need to order my cake?
    • All cakes offered on our website can be ordered online with 48 hours advance notice.
    • House cakes can be ordered in our retail stores anytime as they are available. Please call or visit our stores.
  8. Do we need to keep the cake refrigerated or can it sit out at room temperature?  Our cakes should be refrigerated.  We recommend taking them out 1-1 1/2 hours before serving for better flavor. Cupcakes and cakes can sit out for up to 3 hours if in a cool setting and not in direct sunlight or heat source.
  9. Do you deliver?  We may be able to deliver in the City of San Francisco. Please email us at contact@noevalleybakery.com to inquire about a delivery. Please tell us in as much detail as possible what you would like and add the date of the event in your subject line.
  10. Do you ship? No, unfortunately we do not ship our products.
  11. Do you have gluten-free products? We have a few items that are made without flour, but we do not have a gluten free facility.  Please contact one of our stores for availability.
  12. Do you have vegan products?  We have a very limited selection of vegan products - many of our breads are vegan.
  13. Do you accommodate food allergies? Unfortunately, we are unable to accommodate food allergies.  Many of our products are made in facilities with nuts and we have a lot of gluten in our atmosphere because we are a bread bakery.
  14. Will you make me a cake from my own recipe? No, unfortunately we are unable to make custom recipes.
  15. What methods of payment do you accept?  Our online and retail stores accept Visa, MasterCard, American Express and Discover cards.
  16. Where can I pick up my cakes? You can pick up your cakes at one of our retail stores. You will be asked to indicate which retail store you prefer when you place your order.
  17. Is everything you make available online? Almost. Pretty soon everything will be online!  Check back to see our collection grow.

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